Terms & Conditions


The website is owned and/or licenced by the House of Satin Limited (Company) and the Terms and Conditions govern your use of the website.  Please read these Terms and Conditions in full before using the website.  If for any reason you do not agree with any of the Terms and Conditions, then please do not use the website as these Terms and Conditions are in no way negotiable.  Moreover, by using the website you are agreeing to the Terms and Conditions in their entirety and you fully agree and understand them.


(1)            Use of the Website


1.1           It is not necessary for you to register your details on the website other than for the purchasing of goods, however, you may find it easier to register when

                placing further orders.  This will also enable you to participate in various ongoing campaigns.


1.2           The use of the website is for your own private use in accordance with these Terms and Conditions.


1.3           Any material from the website may be downloaded or printed for your own personal use, but can in no way be modified, reproduced without the prior written

               consent of the House of Satin Limited.  All material associated with the website carries a trademark or is copyright protected and therefore owned by the House

               of Satin Limited.


(2)            Website Downtime


2.0           House of Satin Limited will take all reasonable measures to ensure that its website is fully operational seven days of the week, however, there will be a need for

               routine maintenance to the website and whilst going through this process House of Satin Limited will not be liable should the website be unavailable.


2.1           Where possible we will advise of any downtime of the website, but, should this be out of our control we unfortunately will not be able to provide such notice. 


(3)            Misuse of the Website


3.0           Any postings to the website by a visitor are treated by House of Satin Limited as non-proprietary and non-confidential.  As a company we shall therefore be

               entitled to copy, disclose distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information

               which is covered under the Privacy Policy


3.1           The use of the website does not permit you to post or send to or from the website any material for which you have not gained the necessary consent(s) from

                the House of Satin Limited.  This includes but is not limited to discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of

                confidentiality or privacy which may be seen to cause annoyance or inconvenience to any others, encouraging conduct that would be deemed a criminal offence

                or is contrary to English Law.  


3.2           Anything that constitutes an intent to corrupt the website in any way such as computer viruses, Trojan Horses, computer data or other potentially harmful

               software or data will be informed to the appropriate authorities whereby the identity of the person posting such material will be disclosed.


(4)            Links on the Website     


4.0           On the House of Satin Limited website any links to third party websites are not endorsed by the House of Satin Limited and therefore by visiting any of these

                links you are doing so at your own risk.


4.1           Should any party wish to link to the website they are entitled to do so as long as:


4.1a         There is no implication whatsoever that House of Satin Limited endorses the services and or products provided of another party unless the company has agreed

                so in writing


4.1b        The party linking to the website does not misrepresent its relationship with the House of Satin Limited or any part of the website.


4.1c        The website linking with the House of Satin Limited does not contain offensive or other controversial content or any content that infringes any intellectual

              property rights or any other rights of a third party.


4.1d        Through any links to the website as noted above House of Satin Limited will be indemnified from any loss or damage so incurred as a result of a link to the House

               of Satin Limited website.          


(5)            Terms of Purchase


5.0           By placing an order electronically on the website you are forming a contract between you and the House of Satin Ltd


5.1           Your order will be accepted upon receipt of funds and items purchased will be dispatched to you through your designated choice of delivery. (Terms of Postage &



5.2           You will be notified by email once your order is placed and again once the goods have been dispatched


5.3           Each purchase made is in no way related to any former or future purchase.  Each order placed is treated as a separate transaction and therefore independent of

                any previous or future order placed.


5.4           Any information supplied by yourselves is stored electronically such as your personal details i.e. your name, address, gender, age etc.  This is then held securely

               by the House of Satin Limited. These details will not be passed on to any companies outside of the group, unless for the purposes of illegal acts or for the reason

               of delivery of items purchased.  We will require those who receive your personal information to hold it on record securely.  However, we cannot be held liable in

               any way should personal information end up in the hands of third parties. (Privacy Policy)


5.5           All pricing on the website are in GBP sterling and should this not be your countries currency then the House of Satin Limited in no way responsible for exchange

               rate variables as this will be subject to your terms and conditions of your current card provider.


5.6           The purchase price is inclusive of all UK taxes, but, does not include any export costs.  Should these be levied upon the House of Satin Limited we will then

                recharge these costs back to the consumer.

5.7.          The Bettie’s Thrifty £50 is based on purchasing three items at any one time, therefore, to benefit from the 3 for £50 3 items must be purchased.


(6)            Disclaimers


6.0           We endeavour to maintain the website with correct information at all times, however we cannot guarantee that all materials are accurate and or up to date.


6.1           We have the right at any time to make changes to these Terms and Conditions and their contents.


6.2           All garments shown are for artistic viewing only and can therefore not be relied upon other than for this purpose. Fabrics illustrated may change from time to

                time together with any of their trimmings.  However, where possible similar alternatives will be put in their place.


6.3           Due to all the House of Satin Limited products being hand-made here in Great Britain there may be lead times when items are out of stock.  This is because of

                the high demand for the product(s) and the time taken to make the garment(s).  We will make the necessary notifications on the website should this be the



6.4           All the information supplied on the website is provided without any warranty of any kind and therefore use of the information on the website is at your own



6.5           All discount codes linked with the House of Satin Limited can be revoked at any time and are at the sole discretion of the company as to how they can be used.


6.6           All parts of these Terms and Conditions are enforceable under English Law, however, if any part is found to be unenforceable for any reason then all other

               clauses will still remain in effect.


(7)            Order Cancellation


7.0           As a consumer you have the right to cancel your order fourteen days after receipt of your order. (See Returns Policy).


7.1           As a business, returns are only allowed for faulty goods.


7.2           Cancellation of items are subject to not being opened or worn, however, any item of lingerie that has a pant (solely or within the design) cannot be returned

                under any circumstances from a hygiene perspective (Returns & Refunds Policy).


7.3           Any items to be returned must fall under the criteria noted within the Refunds and Return Policy on our website.


(8)            Exclusions


8.0           We do not accept any liability for any loss or damage suffered as a consequence of using the website.


8.1           Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded under English




These Terms and Conditions are governed by English Law, therefore, any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the English Law courts.